FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

All our machines are customized, the prices depend on your requirements

Do you have a minimum order quantity?

No.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of insurance; Origin, and Packing list, Commercial invoice,  and other documents that required.

What is the average lead time?

The lead time depends on the numbers of machines that ordered; for one machine, the average time is about 30 days.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance before shipping.

What is the product warranty?

the warranty is one year warranty, life time service

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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EP tube filling capping machine

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